At Jack Briton, we are committed to providing products that meet high quality standards. If, for any reason, you are not satisfied with your purchase, you may return the product for a refund, provided it meets our return conditions.
1. How to Return an Item
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Contact our Customer Support within 30 days of receiving your order via email at support@jackbriton.co.uk or through our Return / Return & Exchange Portal.
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Provide your order number, reason for return, and clear photos of the item.
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Once approved, we will email you a free prepaid return label (Royal Mail, Evri, or another approved courier).
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Simply print the label, attach it securely to your package, and hand it over to the courier at your nearest drop-off location just like standard UK returns.
Return Conditions:
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Items must be unused, unworn, and in their original condition.
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Tags, labels, and original packaging (dust bags/boxes) must be included.
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Items must not have odors, stains, scratches, or damage.
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Free gifts, promotional items, gift cards, sale/clearance stock, or personalized/customized products are non-returnable unless faulty.
2. How to Exchange an Item
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Exchanges are available for items in original, unused, and undamaged condition.
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Contact our Customer Support within 30 days of receiving your order via email at support@jackbriton.co.uk or through our Return / Refund & Exchange Portal.
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Provide your order number, reason for exchange, and the replacement size, color, or product you would like.
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Once approved, we will email you a free prepaid return label (Royal Mail, Evri, or another approved courier).
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Simply print the label, attach it to your package, and hand it over to the courier at your nearest drop-off location.
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Your replacement item will be shipped at no extra cost once we receive and approve the returned item.
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If the requested exchange item is out of stock, we will issue a full refund instead.
3. Refund Process
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Once we receive your returned item, our Quality Control (QC) team will inspect it to ensure it meets our return conditions.
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If approved, we will process the refund to your original payment method within 7 business days.
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You will receive a refund confirmation email once the refund is initiated.
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Refund timelines may vary slightly depending on your bank or payment provider.
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Refunds are always processed in GBP. Currency conversion differences or bank fees are the customer’s responsibility.
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If the item does not meet our return conditions, our team will contact you to discuss next steps.
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Partial refunds may be offered in cases where items are returned with missing tags/packaging or show minor signs of use.
4. Late or Missing Refunds
Refunds are issued immediately after approval and inspection of the returned item. In most cases, the refunded amount will appear in your bank account within 7 business days.
If you have not received your refund after 10 days:
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Check your bank account again.
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Contact your credit card company or payment provider.
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Contact your bank for any pending processing delays.
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Inform our support team at support@jackbriton.co.uk so we can assist further.
5. Damaged, Defective, or Incorrect Items
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If you receive a damaged or incorrect item, contact us immediately with photos.
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We will provide a free return label and either replace the item or issue a full refund.
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Return shipping for such cases is always covered by Jack Briton.
6. Shipping Charges
We offer free delivery across all locations within the United Kingdom. No additional shipping fees apply to your order.
7. Processing & Delivery Times
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Processing Time: Once your order is confirmed in our system, it will be processed within 2–3 business days to prepare it for dispatch.
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In-Transit Time: After the order is handed over to the courier, delivery within the United Kingdom typically takes 4–5 business days. Your parcel will be delivered directly to your doorstep within this period.
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Overall Delivery Time: From the date of order placement, most deliveries are completed within 6–8 business days.
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Tracking Information: Tracking details will be sent via email once your order has been shipped.
8. Address Changes
If you need to correct your shipping address, contact us immediately. We will try to update it, but changes cannot be guaranteed if the order has already been processed or shipped. Incorrect or incomplete addresses are the responsibility of the customer.
9. Order Cancellation Policy
At Jack Briton, we understand that sometimes your plans change and you may need to cancel an order. Our Order Cancellation Policy is designed to be flexible and transparent.
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Cancellation Window: We offer a 24-hour cancellation window from the time you complete your purchase.
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Before Dispatch: If you contact our Customer Service team before your order is packed and shipped, we can cancel it for you.
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After Dispatch: If your order has already shipped, cancellation is not possible. However, you can still return the item for a full refund by following our returns process.
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Order Cancellation Refunds: If you cancel within the allowed time frame, you will receive a full refund to your original payment method.
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Non-Cancellable Items: All items can be cancelled within the 24-hour period – no restrictions.
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Cancellation Fees: We do not charge any cancellation or restocking fees (Restocking Fee: £0).
10. Customer Rights
Our policies comply with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which give you a 14-day cooling-off period. Jack Briton offers an extended 30-day return window for added flexibility.
Contact Us:
Business Name: Jack Briton
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Order Cut-Off Time: 5:00 PM GMT (UK Time)
Business Address: Office 3749, 182-184 High Street North East Ham London, E6 2JA, United Kingdom
Customer Support: Live Chat / Email & Calls (During Office Hours)
Phone/WhatsApp: +44 7832 621580
Email: support@jackbriton.co.uk
