Order Cancellation Policy
At Jack Briton, we understand that sometimes your plans change and you may need to cancel an order. Our Order Cancellation Policy is designed to be flexible and transparent.
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Cancellation Window: We offer a 24-hour cancellation window from the time you complete your purchase.
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Before Dispatch: If you contact our Customer Service team before your order is packed and shipped, we can cancel it for you.
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After Dispatch: If your order has already shipped, cancellation is not possible. However, you can still return the item for a full refund by following our returns process.
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Order Cancellation Refunds: If you cancel within the allowed time frame, you will receive a full refund to your original payment method.
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Non-Cancellable Items: All items can be cancelled within the 24-hour period – no restrictions.
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Cancellation Fees: We do not charge any cancellation or restocking fees (Restocking Fee: £0).
How to Request a Cancellation
To request a cancellation:
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Contact our Customer Support Team as soon as possible.
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Provide your order number or registered email address.
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Our team will confirm whether your order is still eligible for cancellation.
Contact Methods:
- Customer Support: Email & Calls (During Office Hours)
- Phone/WhatsApp: +44 7832 62158
- Email: Support@jackbriton.co.uk
Conditions for Successful Cancellation
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The order must not have been shipped or handed over to the courier.
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Cancellations request made after dispatch cannot be processed, but you may return the item under our Returns / Refund & Exchange Policy.
Orders Not Eligible for Cancellation
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Orders that have already shipped.
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Custom or personalized products that have entered production.
Refund Process & Timelines
If your cancellation request is approved:
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A full refund will be issued to your original payment method.
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Refunds are typically processed within 7 business days, depending on your payment provider.
Changes to This Policy
We reserve the right to update or modify this Order Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us
Business Name: Jack Briton
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Order Cut-Off Time: 5:00 PM GMT (UK Time)
Business Address: Office 3749, 182-184 High Street North East Ham London, E6 2JA, United Kingdom
Customer Support: Email & Calls (During Office Hours)
Phone/WhatsApp: +44 7832 621580
Email: support@jackbriton.co.uk
