Q. What is the handling processing, shipping and delivery timeframe?
Answer: Handling & Processing Time we allow 2 to 3 business days for order processing before shipping.
In-transit Time: Once it is handed over to the shipper usually shipments take 4 to 5 business days In-transit, within this timeframe it will be delivered at your doorsteps.
Overall Delivery Times after Order Placement: Orders normally take 6 to 8 business days from the date of order placement.
Q. Can I Exchange or Refund it?
Answer: We offer 30 days EASY & FREE return/refund policy if you need to exchange or return your item due to not having correct size, material look of the product or damaged or defective Item received so you can easily Email, Call or WhatsApp us. Please read our exchange and return guidelines.
And if you need a refund by any means we assure you of a Full Money Back Guarantee.
Q. What is your daily order cut-off time?
Answer: All orders placed before 5:00 PM GMT (UK Time) are processed or handled the same business day. Orders placed after this time will be processed or handled on the next business day.
Q: Do you charge any restocking fees on returns or exchanges?
Answer: No, we do not charge any restocking fees. All eligible returns and exchanges are completely free of restocking charges.
Q. How to choose the correct size?
Answer: Choosing the correct size for your jacket we have created our own size chart listed on each product page and we do have the separate Size Guide which helps you know what size is perfect to you as per your shape.
Q. Why do I need to check my emails?
Answer: When you register or place an order at our website we require your current email address on which you mostly check your emails, because we send updates regarding your order(s) and as soon as it is shipped so all tracking details are sent to your email address.
Note: Please do not forget to look into the spam folder as sometime email reflects in these folders as well.
Q. My jacket’s color is not the same as the image shown on your website?
Answer: While taking product photos on high resolution some shades on the jacket could change the jacket color but every product features or description we mostly mention the item color before placing your order you may read It’s complete specifications then you have all info about your order.
Still you have any query so please contact us when you have all info about the product and we know what actually you want so it reduces the possibility of any misunderstanding between us.
Q. What error am I facing with my payment?
Answer: Make sure which card you try to use:
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Check card expiry date
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Verify billing address
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Ensure sufficient funds
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Check card number
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Check card limit
Note: If still you are unable to place your order for your desired article please contact support team will assist you to place your order.
Q. Can I make any changes in my order after placing?
Answer: Yes, you can simply email us within 24 hours after placing your order. Because as soon as we receive your order it is processed to production department at the same day once its pattern is cut and stitched.
We understand things might change! Unfortunately, once your order is shipped, we can't modify the items or size.
However, you may still be able to free exchange it once you receive your order, please try it on let us know if you would like to return or exchange it as per our 30 Days Return Policy.
Q. Do I need to create an account to place an order?
Answer: No, you can check-out as a guest. However, creating an account offers certain benefits, you can track your order status in real-time, such as your order is in process, in QC, on packing or on alteration view past purchases, and save your shipping information for faster checkouts in the future.
Q. How can I track my order?
Answer: Once your order is shipped, you'll get an email with a tracking number. Tracking number lets you track your package on the carrier's website.
The tracking link will be shared right in the email for your convenience. You can also visit our track page for your concerns [Track Page]
Q. I have placed my order and what if my order details are not received?
Answer: Immediately contact our customer service team to brief your issues email: support@jackbriton.co.uk They will assist you accordingly and share the copy of order Invoice with you.
Note: Please do not forget to look into the spam folder as sometime email reflects in these folders as well.
Q. What payment methods do you accept?
Answer: At Jack Briton we accept all major credit cards (Visa, Mastercard, American Express), debit cards, Shop Pay, Google Pay, and Apple Pay all payments are collected through secure, encrypted payment gateway for security of your financial information to ensure the satisfaction.
Q. Is ordering online secure?
Answer: We do prioritize your security. Our website uses industry-standard Secure Socket Layer (SSL) encryption to safeguard all your transactions, no matter the payment method you choose.
Q. How can I redeem a coupon code?
Answer: We love deals too! To redeem your coupon code, simply enter it during checkout at the designated field.
Please note: If you forget to apply your coupon during checkout, contact our support team and we’ll adjust it for you. support@jackbriton.co.uk
Q. Do you offer gift cards?
Answer: Not currently, but stay tuned! We're exploring gift card options for the future. Sign up for our email list or follow us on social media for updates.
Q. What are the different types of leather used in Jack Briton?
Answer: Jack Briton uses high-quality full-grain leather in most of our jackets. Full-grain leather is the strongest and most durable type, known for its beautiful texture and ability to age gracefully. We may also occasionally use top-grain leather in some styles, which is slightly thinner but still offers excellent quality and value.
Q. How do I care for my leather jacket?
Answer: Leather jackets require minimal care but will last longer with proper maintenance. We recommend using a leather conditioner every few months to keep the leather supple and prevent cracking.
For cleaning, use a damp cloth and a gentle leather cleaner. Avoid harsh chemicals and excessive water exposure.
For further details please visit our Care & Instructions guide.
Q. What is the difference between a genuine leather jacket and a faux leather jacket?
Answer: Genuine leather is a real animal hide that has been tanned and processed. It's a durable and breathable material that develops a unique patina over time.
Faux leather, on the other hand, is a synthetic material made to resemble real leather. It can be less expensive but may not be as durable or breathable.
Q. How should a leather jacket fit?
Answer: A leather jacket should fit comfortably without being too tight or restrictive. The shoulders should sit comfortably without bunching, and the sleeves should reach your wrists or slightly past. The body of the jacket should allow for a layer underneath if desired, but not be baggy. Check out our size guide on each product page for more specific measurements.
We do have the separate Size Guide which helps you know what size is perfect to you as per your shape.
Q. Are leather jackets sustainable?
Answer: Leather production can have an environmental impact. However, at Jack Briton, we are committed to responsible sourcing practices. We partner with tanneries that prioritize sustainable methods and minimize waste. Leather jackets are also incredibly durable and can last for many years, reducing the need for frequent replacements.
Q. How to make a leather jacket smell good?
Answer: Regularly air out your jacket, clean it with a leather cleaner, and apply a leather conditioner to maintain a fresh smell.
Q. How do you get the smell out of a leather jacket?
Answer: Use methods like airing out, applying baking soda, using a vinegar-water solution, or professional cleaning services to eliminate Odors.
Q. Does the leather jacket smell go away?
Answer: Yes, with proper cleaning and care, the smell from a leather jacket can be eliminated and prevented from returning back again.
Q. Does vinegar damage leather?
Answer: Not if used correctly. Diluted vinegar can be a safe and effective cleaner for leather. Always do a patch test first and use a cloth to apply the solution to the jacket.
Q. Can I use baking soda on leather?
Answer: Yes, but avoid direct contact as it might cause discoloration. Place baking soda in a sealed bag with the jacket overnight to absorb Odors, then shake off residue.
Q. Why does a new leather jacket smell bad?
Answer: It's usually due to the chemicals used in the tanning process. The smell typically fades over time with regular ventilation and use.
Q. What is the return shipping fee?
Answer: We offer FREE return shipping on all exchanges and refunds. You’ll receive a prepaid return label to make the process hassle-free.
Q. Who can I contact for guidance on finding the perfect fit?
Answer: Our fitting experts are available to assist you. You can contact them through our website Chat or by emailing support@jackbriton.co.uk customer support.
Q. Will I be notified once my return exchange is processed?
Answer: Yes, you will receive an email notification once your return, exchange, or store credit has been processed.
Q. What if I found the color slightly different in the received item?
Answer: The colors of the original product may slightly vary from what you see on your screen due to photographic lighting and different screen calibrations.
Q. What are your shipping costs?
Answer: No, we offer free shipping on all orders within the UK to our valued customers. There are no hidden fees or minimum purchase requirements just straightforward, complimentary delivery to your doorstep.
Note: For any questions or concerns about your shipment, feel free to contact us at support@jackbriton.co.uk We're always happy to help!
Q. How can I change my shipping address?
Answer: If you suspect there's an issue with the shipping address, contact us immediately before the order is shipped, providing your order number or your email address for reference.
Q. What if I’m unavailable at delivery time?
Answer: If you’re not available, you can assign someone else to collect the order or contact the courier to reschedule as per your availability.
As once we dispatch your order you will receive an email containing the courier contact details along with tracking details.
Q: How can I contact you?
Answer: You can reach our support team via Email or Phone/WhatsApp during our business hours, Monday to Friday, 9:00 AM – 5:00 PM (GMT).
Contact Us
Business Name: Jack Briton
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Order Cut-Off Time: 5:00 PM GMT (UK Time)
Business Address: Office 3749, 182-184 High Street North East Ham London, E6 2JA, United Kingdom
Customer Support: Live Chat / Email & Calls (During Office Hours)
Phone/WhatsApp: +44 7832 621580
Email: support@jackbriton.co.uk
